Accessibility

The Central Lake Ontario Conservation Authority welcomes comments on the provision of goods or services to persons with disabilities. It helps identify areas where changes need to be considered and ways in which we can improve the delivery of accessible goods and services. Feedback can be provided online, by telephone, e-mail, in person or in writing. Accessible Customer Service Policy (PDF - 102kb)

Online Feedback Form
(Adobe Acrobat Reader Required)

 Telephone: 905-579-0411 Ext. 113
 Email: mail@cloca.com

In person or in writing:
Central Lake Ontario Conservation Authority
100 Whiting Avenue
Oshawa ON  L1H 3T3

Feedback forms are also available at the Administration Office.

Feedback received will be reviewed by staff, and where applicable/requested, CLOCA will follow up within 72 hours of receiving the feedback.
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Accessible Customer Service Plan
(Table of Contents - PDF)
Central Lake Ontario Conservation is committed to providing exceptional and accessible service for all its customers.
The Accessible Customer Service Plan is a description of the standards for Customer Service for Central Lake Ontario Conservation in accordance with the Ontario Regulation 429/07, Accessibility for Ontarians with Disabilities Act, 2005.
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Service Disruption
As soon as information of a planned or unplanned service disruption becomes available, notification will be posted here, along with all necessary details.

Requests for Alternate Formats
Upon request, CLOCA will do their best to provide documents in an alternate format, within a sensible timeframe.  Please "Click Here" to send an e-mail to CLOCA outlining what document you are requesting and what alternate format(s) would be preferable.

Website Accessibility Help
"Click Here" to view help on increasing the size of the font of this website (PDF)